Most hosts route you through tiers of agents who have never touched a server. We work differently, and it starts with your very first message.
Right away
Your message reaches a real person
It lands with the person who will actually look after you, not a ticket queue three tiers deep. You hear back within 24 hours, and usually much sooner.
From day one
You get a dedicated account manager
The person who replies is not a random agent. They become your dedicated account manager: they learn your setup, handle your requests, and stay your direct contact for as long as you host with us. You will never re-explain yourself to a rotating cast of agents.
Within ~48 hours
Your server goes live
Decide to order, and we build, rack, and hand you root access in our Tier-3 Amsterdam data center, usually within 48 hours. From then on, support replies average about 30 minutes, day and night.
Delivering exceptional hosting experiences since 2008 · 100% uptime SLA · clients in 25+ countries