What is an Uptime SLA?
An Uptime SLA details the percentage of time your website is guaranteed to be up and available. Without an Uptime SLA that matches your needs, your online presence could go offline in a blink of an eye making you lose customers, users and damaging your operations greatly.
Read More: What Is An Uptime SLA?
What is Our Uptime SLA?
We offer a 100% Uptime SLA Guarantee for our network and power, meaning you shouldn't expect any network downtime caused by network or power outages when choosing Maple-Hosting. Not only that, we give our uptime SLA real substance with a full refund-backed guarantee, without fail, each time.
Read More: How To Choose Your Hosting Provider?
HostAdvice independently measured our 100% uptime record and awarded us with the Great Uptime Award
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This one-of-a-kind wizard will guide you through building the right server for your needs Start NowWhat if downtime does happen?
For your peace of mind, we stand behind our SLA with actual monetary compensationIf you experience downtime caused by a covered reason as per our Terms of Service, we will issue you an actual refund, and not just a credit to your service account.
This refund comes in the form of ONE PERCENT of your payment to us for EACH one-tenth of a percent (0.01%) (which is approximately 4 minutes and 23 seconds) your site is offline (up to a full 100% refund)! Finding a better offer than that would be a mighty task indeed.
We are so certain of our ability to keep you up and running that we provide one of the best uptime guarantees in the hosting industry:
We will refund 1% of your payment for each 0.01% of network downtime.
| Hosting Provider | Network Uptime | Monthly Downtime | Yearly Downtime |
|---|---|---|---|
| Maple-Hosting | 100% | None | None |
| Competitor A | 99.99% | Over 4 minutes | Over 52 minutes |
| Competitor B | 99.95% | Over 21 minutes | Over 4 hours |
| Competitor C | 99.9% | Over 43 minutes | Over 8 hours |
| Competitor D | 99% | Over 7 hours | Over 3 days |
Refunds will not be issued for downtime caused by elements beyond our control. Examples include any issues related to customer's security solutions, software solutions, account administration or natural disasters. Refunds will be issued by our sole discretion in cases of unplanned downtime. Refunds will be issued based on our in-house uptime monitoring tools. Please review our Terms of Service for the complete terms of our SLA.